When troubleshooting connection issues, NymVPN support may ask you to share logs. Logs help the team understand what happened on your device during a connection attempt.
NymVPN has two types of logs:
App logs: logs from the NymVPN interface (the app you click and control).
Daemon logs: logs from the background service that runs the VPN tunnel (often called the tunnel). This is usually what support needs.
App logs vs daemon logs
App logs
App logs are helpful for UI-related issues, for example:
the app not opening
buttons not responding
login screens not loading
settings screens behaving oddly
You may see details like your OS, app version, and app startup events.
Daemon logs (tunnel logs)
Daemon logs come from the background component that actually creates and manages the VPN tunnel. These are most useful for:
getting stuck on “Connecting”
disconnects
routing or DNS issues
handshake or tunnel setup problems
network restrictions or firewall interference
Where to find logs
Open the NymVPN app
Go to Settings ⚙️
Tap Logs
From here, you’ll typically see options for:
App logs
Daemon logs (tunnel)
What to send to support
When troubleshooting non-app interface related issues, it's usually helpful to look at the Daemon (tunnel) logs first.
Helpful extras to include in your support message:
what you were doing when the issue happened (steps)
the approximate time it happened
whether you were on Wi-Fi, mobile data, or a restricted network
your Account ID (n1...) if requested
Do not share your 24-word access code
Privacy and safety note
Logs can include technical diagnostics like timestamps, device and OS details, and network-related events. They should not require your 24-word access code, and you should never send your 24 words to anyone. If you want, you can open the log file and review or redact it before sharing.