If you are experiencing issues with your NymVPN connection, please follow the steps below to troubleshoot.
Check the basics
These quick checks help determine if the issue is with the server, your internet, or a simple network hiccup.
Step 1: Check your internet connection
Make sure your internet is working. Try visiting a few websites to confirm your connection is stable.
Step 2: Check server status
Visit the NymVPN server status page to make sure the server you're trying to connect to is operational. Server downtime or overload can cause connection failures.
Step 3: Switch entry/exit gateways
Try selecting a different entry or exit gateway in the app. This helps rule out issues with a specific gateway or region.
Step 4: Restart your modem, router, or device
A quick restart can often clear up temporary network or device glitches.
App troubleshooting
These steps focus on the NymVPN app itself and help fix common software-related issues.
Step 1: Ensure no other VPNs are running
Multiple VPNs running at once can interfere with each other. Close or disable any others.
Step 2: Update NymVPN
Go to the NymVPN download page and install the latest version of the app.
Step 3: Reinstall NymVPN
Uninstall NymVPN, then reinstall it using the latest installer for your operating system.
Step 4: Verify VPN settings
Open the app and check that your selected protocol, server, and advanced settings are properly configured.
System-level fixes
If the issue persists, your operating system or security software might be getting in the way.
Step 1: Update your device
Ensure your operating system is fully up to date:
Windows/Mac: check for updates in system settings.
Linux: use your package manager.
NymVPN: double-check you're on the latest app version too.
Step 2: Add NymVPN as an exception in antivirus/firewall software
Some security tools block VPN traffic. Add NymVPN as an exception or temporarily disable the firewall/antivirus to test. Don't forget to re-enable it afterward.
Still having issues?
If none of the steps above resolved your issue, please submit a support request and select "Technical issues" as the category.