If you are experiencing issues with your NymVPN connection, please follow the steps below to attempt to troubleshoot your issue.
Check the Basics
These quick checks help determine if the issue is with the server, your internet, or a simple network hiccup.
Step 1: Check Server Status
Visit the NymVPN Server Status Page to make sure the server you're trying to connect to is operational. Server downtime or overload can cause connection failures.
Step 2: Switch Entry/Exit Gateways
Try selecting a different entry or exit gateway in the app. This helps rule out issues with a specific gateway or region.
Step 3: Check Your Internet Connection
Make sure your internet is working. Try visiting a few websites to confirm your connection is stable.
Step 4: Restart Your Modem, Router, or Device
A quick restart can often clear up temporary glitches in your network or device.
App Troubleshooting
These steps focus on the NymVPN app itself and help fix common software-related issues.
Step 1: Ensure No Other VPNs Are Running
Multiple VPNs running at once can interfere with each other. Close or disable any others.
Step 2: Update NymVPN
Go to the NymVPN Download Page and install the latest version of the app.
Step 3: Reinstall NymVPN
Uninstall NymVPN, then reinstall it using the latest installer for your operating system.
Step 4: Verify VPN Settings
Open the app and check that your selected protocol, server, and advanced settings are properly configured.
System-Level Fixes
If the issue persists, your operating system or security software might be getting in the way.
Step 1: Update Your Device
Ensure your operating system is fully up to date:
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Windows/Mac: Check for updates in the system settings.
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Linux: Use your package manager.
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NymVPN: Double-check you’re on the latest app version too.
Step 2: Add NymVPN as an Exception in Antivirus/Firewall Software
Some security tools block VPN traffic. Add NymVPN as an exception, or temporarily disable the firewall/antivirus to test. Don’t forget to turn it back on afterward.
Step 3: Reset Network Settings (Mobile Devices)
If you’re using a phone or tablet, reset the network settings:
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iOS: Settings > General > Reset > Reset Network Settings
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Android: Settings > System > Reset options > Reset Wi-Fi, mobile & Bluetooth
Still Having Issues?
Step 1: Contact Support
If none of the steps above resolved your issue, our team is here to help. Please submit a request and select "Technical Issues" as the category so we can assist you as quickly as possible.
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# What to Do If the VPN Connection Fails
Experiencing a VPN connection failure can be frustrating, but there are several steps you can take to troubleshoot and resolve the issue. Follow these guidelines to get your VPN connection back up and running.
## Common Causes of VPN Connection Failures
1. **Server Issues**: The VPN server you are trying to connect to may be down or experiencing high traffic.
2. **Network Problems**: Issues with your internet connection or local network can prevent a successful VPN connection.
3. **Configuration Errors**: Incorrect VPN settings or misconfigurations can cause connection failures.
4. **Firewall or Antivirus**: Security software may block the VPN connection.
5. **Device Compatibility**: Some devices or operating systems may have compatibility issues with the VPN.
## Troubleshooting Steps
### 1. **Check Server Status**
* Visit the [NymVPN Server Status Page](https://status.nymtech.net/) to ensure the server you are trying to connect to is operational.
### 2. **Restart Your Device**
* Sometimes, a simple restart can resolve connectivity issues.
### 3. **Switch Servers**
* Try connecting to a different server location. Some servers may be overloaded or experiencing issues.
### 4. **Check Your Internet Connection**
* Ensure your internet connection is stable. Try accessing other websites to verify connectivity.
### 5. **Update VPN Software**
* Make sure you are using the latest version of the NymVPN app. Updates often include bug fixes and performance improvements.
### 6. **Reset Network Settings**
* On iOS: Go to **Settings** > **General** > **Reset** > **Reset Network Settings**.
* On Android: Go to **Settings** > **System** > **Reset options** > **Reset Wi-Fi, mobile & Bluetooth**.
### 7. **Disable Firewall or Antivirus Temporarily**
* Temporarily disable your firewall or antivirus software to see if it is blocking the VPN connection. Remember to re-enable it afterward.
### 8. **Check VPN Settings**
* Ensure that your VPN settings are configured correctly. Double-check the protocol, server address, and other relevant settings.
### 9. **Contact Support**
* If the issue persists, contact our [support team](https://nymtech.net/contact/) for further assistance.
## Related Articles
1. [Improving VPN Connection Speed](https://nymtech.net/blog/improving-vpn-connection-speed/)
2. [Configuring VPN Settings for Optimal Performance](https://nymtech.net/blog/configuring-vpn-settings-for-optimal-performance/)
3. [Troubleshooting Network Restrictions](https://nymtech.net/blog/troubleshooting-network-restrictions/)
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