Voici une liste des problèmes connus qui affectent actuellement NymVPN, et ce que vous pouvez faire pour les résoudre.
Daemon & startup issues
"Entry server not responding or responding badly to a bandwidth increase" error when connecting
NymVPN doesn’t connect after reboot or first-time setup
NymVPN peut échouer à se connecter à certains appareils après le redémarrage de l'appareil ou lors de la première installation. This is often due to the system daemon not starting automatically. Si vous rencontrez les problèmes énumérés ci-dessus, veuillez suivre ces étapes dans l'ordre suivant :
Disconnect: Stop any ongoing connection attempts.
- Reconnect to the same gateways: Attempt to reconnect to the same gateways after stopping previous connection attempt.
- Reconnect via different entry gateway: Switch to a different entry gateway and connect again.
- Reconnect with a different exit gateway: If step 3 doesn't work, switch to a different exit gateway and connect again.
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Restart the daemon: Restart the NymVPN daemon service by following these steps:
Linux
Run:sudo systemctl restart nym-vpnd.servicemacOS
Open Activity Monitor, search for "Nym", and find theNym-VPN-Helperprocess. Quit this process, then reopen the app and reconnect as you normally would.Windows
1. Open the start menu
2. Typeservices.mscand select the Services system console (should be the top search result).
3. In the Services Console, findNymVPN Serviceright click and selectRestart.
NymVPN should now be able to connect successfully. - Restart your device: If none of the other troubleshooting steps work, please restart your device and attempt to connect again.
Si vous rencontrez des erreurs similaires, vos logs sont toujours utiles. Allez dans Réglages et envoyez-nous vos logs via la page de support si vous souhaitez signaler ces problèmes.
"API failure" error when connecting
Some users may see an "API Failure" error when attempting to connect.
Il y a deux raisons principales que la connexion à l'API peut échouer. Si vous êtes dans une région ou sur un réseau avec des niveaux élevés de censure d'Internet, notre API peut être bloquée. Nous travaillons activement à ajouter une technologie de contournement de la censure qui tentera automatiquement de contourner le blocage de l'API dans un avenir proche.
La deuxième raison est que notre service API peut être indisponible. Pour plus d'informations, veuillez consulter notre page de statut .
L’équipe travaille activement à une correction. Si vous n'êtes pas dans une région censurée, redémarrer votre service démon ou réinstaller NymVPN peut vous aider à résoudre ce problème.
Nous vous remercions de votre patience et nous mettrons à jour cet article une fois que le problème sera résolu.
"Update required" error
If you see a pop-up saying, “Update Required”, it means your current version of the NymVPN app is no longer supported by your operating system. To resolve this issue:
Download and install the latest version of NymVPN on your device. You can now continue using the service without interruptions!
Network issues
We are currently working on improving our NymVPN network services, but you may encounter the following issues:
- "What's my IP Address" services show a different location than the one selected in NymVPN
La localisation de chaque serveur NymVPN est déduite en fonction de son adresse IP par notre système de géolocalisation IP. The actual location may slightly differ from what is displayed in the app, but this is continuously being improved. Vous pouvez visiter notre article d'aide sur "Comment la localisation du serveur est déterminée par NymVPN" pour en savoir plus sur la géolocalisation et comment cela fonctionne sur NymVPN.
- When trying to connect to the same entry/exit gateway I receive the following error: "NymVPN won't use the same gateway for entry and exit. Reconnect or choose different locations."
To safeguard your privacy, NymVPN does not allow your traffic to be routed through the same entry and exit gateways to protect privacy against possible surveillance threats. However, in locations with few gateways, the random gateway selection made by NymVPN may result in the same gateway being selected twice, which triggers this error message. Try reconnecting or selecting a different set of entry/exit locations.
- NymVPN is causing high CPU/Battery usage
You may notice increased battery consumption and higher CPU usage when NymVPN is connected. Our team is aware of this and is actively working on optimizations to reduce battery and processing demands. Please note that the Anonymous mode (mixnet) consumes more data and resources, which may contribute to higher battery usage.
- The Anonymous mode (mixnet) is slow
The Anonymous mode prioritizes privacy over speed, which makes it unsuitable for high-bandwidth and low-latency activities like browsing and streaming. Consider using this mode for latency-tolerant apps and traffic like messengers, email, and crypto wallets.
- NymVPN cannot connect due to the error "Could not authenticate and start up the gateway connection - gateway returned an error response: provided request timestamp is in the future."
You need to sync your device's clock or make sure that you are using the correct timezone settings when attempting to connect to NymVPN.
- Slow speeds or app/website incompatibility in VPN mode
Some users may experience reduced speeds or difficulty using certain websites or apps when connected in WireGuard mode. We're actively monitoring and optimizing performance and compatibility.
Platform-specific issues
Linux
- Daemon not connected error when using Flatpak or AppImage on Fedora and similar distributions
The Flatpak and AppImage packages include only the client app. To use the app successfully, you must also install the daemon using one of the other available installation methods (such as from a .deb, AUR, or via the raw binary available in the GH repository releases.). Without the daemon running, the app will not connect.
Flatpak users should also be aware of a known limitation: if the daemon is restarted while the app is still open, the app may not reconnect due to Flatpak’s sandboxing. Fully restarting the app will resolve this.
- App opens with blank screen
On some Linux systems (like Fedora or OpenSUSE Tumbleweed), the NymVPN app may open with a blank window due to a Tauri-related issue. If the app logs show the error:
Could not create default EGL display: EGL_BAD_PARAMETER. Aborting...
then this is a known problem. There is currently no fix upstream, and it is outside of our control. The recommended workaround is to use an alternative client - either your system package (e.g. .deb or AUR) or the Flatpak version, which is not affected.
Windows
- Firewall-related connection issues
Some users report connection problems due to Windows firewall interference. This is under active review.
- API failure: "SYNCING_STATE" error
You could see this error if your device's time is not properly synced. To fix this, go to Settings > Time & Language > Date & Time and then click on the Sync now button.
Once done, restart the NymVPN service from services.msc and restart the app to connect. You can find more information about known time-sync related issues here.
Cross-platform compatibility
- Certain websites not loading in Anonymous mode
Some users on MacOS, Windows, and Linux report that specific websites (e.g., DuckDuckGo, UPS) may not load properly when using the mixnet. We're investigating improvements for compatibility.
If you encounter any errors or bugs not listed above, please submit a ticket by clicking the Get in Touch button and choosing the option that best describes your issue.