What happens if my NymVPN payment fails?

We understand that failed payments can be frustrating, and we’re here to help! If your payment fails, you will receive a notification at checkout.

Here’s what you can do:

• For card payments
  • Check your card details and ensure they are entered correctly, and that your card is valid.
  • Make sure you have sufficient funds in your account.
  • If the issue persists, try a different payment method.
• When using NYMs
  • Ensure your wallet is properly funded and that you have enough to cover network fees.
  • Make sure you have enter the exact destination address, amount and signature / memo as shown on screen.
  • If the issue persists, try a different payment method.

If you’re still having trouble, please reach out to Nym Support so we can assist you in resolving the issue.