We understand that failed payments can be frustrating, and we’re here to help! If your payment fails, you will receive a notification at checkout.
Here’s what you can do:
-
For card payments
- Check your card details and ensure they are entered correctly, and that your card is valid.
- Make sure you have sufficient funds in your account.
- If the issue persists, try a different payment method.
-
When using NYMs
- Ensure your wallet is properly funded and that you have enough to cover network fees.
- Make sure you have enter the exact destination address, amount and signature / memo as shown on screen.
- If the issue persists, try a different payment method.
If you’re still having trouble, please reach out to Nym Support so we can assist you in resolving the issue.
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# Resolving NymVPN Payment Failures
If your NymVPN payment fails, you will receive an email notification about the unsuccessful transaction. Here are the steps to address this issue:
1. **Check Your Payment Method**:
- Verify that your payment method (credit card, debit card, or PayPal) is valid and has enough funds.
- Ensure your credit/debit card is not expired and has no temporary holds or restrictions.
2. **Update Your Payment Information**:
- If there are changes to your payment method or any issues with the current information, update your payment details in your NymVPN account settings.
3. **Retry the Payment**:
- After confirming and updating your payment details, retry the payment by logging into your NymVPN account and accessing the billing section.
4. **Contact Your Bank**:
- If problems persist, reach out to your bank or payment provider to check for any restrictions or issues affecting the transaction.
5. **Contact NymVPN Support**:
- If the problem persists, contact our [support team] [1] for further assistance to ensure uninterrupted service.
Your understanding and patience are valued as we work together to resolve any payment challenges.
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