How to troubleshoot macOS issues?

Restarting the daemon:

1. Go to System Settings / General / Login Items & Extensions
2. Scroll down to the NymVPN item and toggle it off

3. Wait a few seconds, and toggle it on again

Connection issues:

1. force quit NymVPN

Go to Activity Monitor and force quit net.nymtech.vpn.helper or NymVPN, if active

2. disable and enable the daemon background process

Mac ➡️ System Settings ➡️ General ➡️ Login Items & Extensions

Toggle NymVPN off, then on again in the "Allow apps in background" section.

3. reinstall NymVPN after removing all associated files

If steps 1 & 2 don't work for you, remove the following files (using the Terminal command below + admin password confirmation, or manually - you'll need to reveal macOS hidden folders via Cmd + Shift + .)

sudo rm -rf /var/lib/nym-vpnd/
sudo rm -rf /etc/nym/
sudo rm -rf /var/run/nym-vpn.sock

Consider restarting your device after this step and then reinstall the app.

Problems after logging out

Some users have reported being unable to enter their access code after logging out of NymVPN. This issue may occur due to a credentials-related problem in the local database.

To resolve this, try clearing your local credentials by running the following command in your terminal:

sudo rm -rf /var/lib/nym-vpnd

After running the command, restart NymVPN and try logging in again with your access code.