Daemon updater stuck (version v2.0.0 or higher):
1. Go to System Settings / General / Login Items & Extensions
2. Scroll down to the NymVPN item and toggle it off
3. Wait a few seconds, and toggle it on again
Daemon stuck or daemon migration issues v1.8.2:
1. Disable the daemon background process
Mac ➡️ System Settings ➡️ General ➡️ Login Items & Extensions
Allow in background section
2. Unload daemon:
sudo launchctl unload /Library/LaunchDaemons/net.nymtech.vpn.helper.plist
3. Remove configuration file from LaunchDaemons
sudo rm /Library/LaunchDaemons/net.nymtech.vpn.helper.plist
4. Remove the executable
sudo rm /Library/PrivilegedHelperTools/net.nymtech.vpn.helper
4.1 Optional. Verify if daemon has been removed successfully
ps aux | grep net.nymtech.vpn.helper
Output of ps aux | grep net.nymtech.vpn.helper -> daemon is running, go back to steps above:
User 18624 0.0 0.0 410732336 1600 s007 S+ 4:52PM 0:00.00 grep --color=auto --exclude-dir=.bzr --exclude-dir=CVS --exclude-dir=.git --exclude-dir=.hg --exclude-dir=.svn --exclude-dir=.idea --exclude-dir=.tox net.nymtech.vpn.helper
root 18386 0.0 0.1 412474368 32352 ?? Ss 4:39PM 0:00.41 Contents/MacOS/net.nymtech.vpn.helper --run-as-service
Output of ps aux | grep net.nymtech.vpn.helper -> daemon is not running, carry on:
User 18664 1.0 0.0 410724144 1488 s007 S+ 4:52PM 0:00.00 grep --color=auto --exclude-dir=.bzr --exclude-dir=CVS --exclude-dir=.git --exclude-dir=.hg --exclude-dir=.svn --exclude-dir=.idea --exclude-dir=.tox net.nymtech.vpn.helper
5. Reset login and background item data
sfltool resetbtm
6. Restart mac.
7. Install the latest NymVPN app version or use the in app updater.
https://nym.com/download/macos
8. After install of latest version click "Connect" and go through steps to install the daemon.
Side notes:
- v1.8.0 introduced daemon migration. Known issues - daemon migration can get stuck.
- v1.8.2 fixes the migration gets stuck issue.
- v2.0.1 is the latest version of 13th March 2025 and the most recommended one to use.
Problems After Logging Out
Some users have reported being unable to enter their access code after logging out of NymVPN. This issue may occur due to a credentials-related problem in the local database.
To resolve this, try clearing your local credentials by running the following command in your terminal:
sudo rm -rf /var/lib/nym-vpnd
After running the command, restart NymVPN and try logging in again with your access code.
⚠️ Note: You may be prompted to enter your system password when using sudo.
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**How to Troubleshoot macOS Issues**
Welcome to the Nym Support Center!
If you're experiencing issues with macOS, follow these troubleshooting steps:
1. **Restart Your Mac**
Sometimes, a simple restart can resolve many issues.
2. **Check for Software Updates**
Go to the Apple menu > System Preferences > Software Update. Install any available updates.
3. **Reset NVRAM/PRAM**
Shut down your Mac, then turn it on and immediately press and hold Option + Command + P + R for about 20 seconds.
4. **Run Disk Utility**
Open Disk Utility from Applications > Utilities. Select your startup disk and click on "First Aid" to check for errors.
5. **Boot in Safe Mode**
Restart your Mac and hold the Shift key until you see the login window. This can help isolate issues.
6. **Check Login Items**
Go to System Preferences > Users & Groups > Login Items. Remove any items that may be causing issues.
7. **Reinstall macOS**
If problems persist, consider reinstalling macOS. Make sure to back up your data first.
For more detailed instructions, visit our support articles or contact our support team.
[1] Contact Support
[2] View More Articles
[3] Return to Home
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