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  1. Nym Technologies SA
  2. Troubleshooting
  3. Connection issues

Connection issues

  • What are known issues with the current version of NymVPN?
  • What to do if the VPN connection fails?
  • What data do NymVPN app and daemon logs collect?
  • How do I request a bandwidth reset?
  • Why do I see the "Monthly data limit reached. Contact Support for a quick data boost" error?
  • How to find app and daemon logs in NymVPN?
  • NymVPN errors due to time-sync related issues
  • Why can’t I access streaming services while using NymVPN?
  • What to do if I get a "zk-nym" error?
  • Why are certain online services not working with NymVPN?
  • How can I verify the security of my VPN connection?
  • What to do if NymVPN is leaking DNS/WebRTC and IPv6 addresses?
Still have questions? Our support team responds within 4 business hours.
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  • Changelog & Blog
  • Pricing

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NymVPN

Stay Safe on Telegram

Please beware of scammers and impersonators. The team will not contact anyone first in DMs under any circumstance. Anyone reaching out to you first for support or assistance is a scammer.

Fake Nym team and community manager accounts may try to contact you in private. No admin at Nym will ever contact you first, ask for your seed phrase, sell tokens, or ask you to click suspicious links.

You may be added to fake Nym groups without your consent. To secure yourself, please read this important post.

📱 To avoid malware: go to Settings → Data and Storage → Auto Download Media → Toggle off

The full list of official Nym Channels on Telegram is shared here.

Proceed to Telegram