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What to do if I get a "zk-nym" error?

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Here are some common zk-nym errors you may encounter while using NymVPN, along with steps to resolve them.

 

"Failed to request zk-nym for device. You have used your fair usage for this month."

Reason:
You may not have an active NymVPN subscription, or your current subscription has expired.

Solution:
Visit https://nym.com/pricing to renew your plan. If you believe this is a mistake and your subscription should still be active, please contact support.

 

"Requesting zk-nym failed / RequestZkNymError [ kind: MissingBlindedShares"

Reason:
This may happen if your device fails to retrieve anonymous credentials due to a configuration issue or subscription problem.

Solution:

  1. Ensure you have the latest version of the apps installed.
  2. If you have an active NymVPN subscription:
    1. Make sure you have your 24-word anonymous Access Code at hand;
    2. In your NymVPN apps, go to ⚙️ (Settings menu), and tap `Log out` at the very bottom of the screen;
    3. Tap the `Connect` button and enter your Access Code again when prompted.
  3. If you don't have an active subscription:
    1. Head to https://nym.com/pricing to buy a new NymVPN plan;
    2. When prompted, link all your devices by entering your newly generated Access Code in the NymVPN apps.

If you continue experiencing issues, please reach out for further assistance.