Where you cancel depends on how you paid: by card or Apple/Google Pay on the web, cancel at nym.com/account/login under Account > Manage plan; by crypto, send a request at support.nym.com/requests/new; through the iOS or Android app, cancel in the App Store or Google Play.
Web subscription (card, Apple Pay, Google Pay)
- Go to nym.com/account/login and sign in with your 24-word access code.
- Open Account > Manage plan.
- 选择取消订阅并确认。
It takes effect right away, but your access runs to the end of the billing period you've already paid for.
Cryptocurrency subscription
These can't be canceled from the web page. Submit a request at support.nym.com/requests/new, choose Billing > Cancel subscription, and include your account ID and the transaction hash of your original payment. We'll confirm once it's done.
Apple App Store
- Open Settings on your iPhone or iPad, tap your name, then Subscriptions.
- Select NymVPN, tap Cancel Subscription, and confirm.
Apple handles these directly; Nym can't cancel them for you. See Apple's cancellation guide.
Google Play
- Open the Google Play Store app, tap your profile icon, then Payments & subscriptions > Subscriptions.
- Select NymVPN, tap Cancel subscription, and confirm.
Google handles these directly; Nym can't cancel them for you.
Trials and refunds
Cancel within the 7-day free trial (on the 6-month and 1-year plans paid by card) and you're not charged; access runs to the end of the trial. Past the trial but within 30 days of a paid plan, you can request a pro-rata refund for the unused days. Cancelling on its own doesn't refund anything, it just stops the next renewal. 参阅文章我可以申请 NymVPN 订阅退款吗？
相关问题
Will I lose my 24-word access code if I cancel?
不可以。 Your account and code stay with you, and the same code works if you resubscribe.
Can I pause instead of cancelling?
目前还不可以。 Cancel and resubscribe whenever you're ready; your account and code will be waiting.
Why don't I see a Manage plan option?
It only appears for web subscriptions paid by card or Apple/Google Pay. Crypto is managed through support requests; in-app purchases through your Apple or Google account.