Entendemos que los pagos fallidos pueden ser frustrantes, ¡y estamos aquí para ayudarte! Si tu pago falla, recibirás una notificación durante el proceso de compra.
Esto es lo que puedes hacer:
For card payments
- Check your card details and ensure they are entered correctly, and that your card is valid.
- Make sure you have sufficient funds in your account.
- If the issue persists, try a different payment method.
When using NYM tokens
- Ensure your wallet is properly funded and that you have enough to cover network fees.
- Make sure you have enter the exact destination address, amount and signature / memo as shown on screen.
- If the issue persists, try a different payment method.
For other cryptocurrency payments
- If you underpaid: you can still pay the remaining amount using the same BTCPay address as displayed during checkout after the timer expires.
- If you overpaid: the remaining amount can be sent back to you automatically.
Si aún tiene problemas, por favor contacta al soporte de Nym para que podamos ayudarte a resolver el problema.