Wir verstehen, dass fehlgeschlagene Zahlungen frustrierend sein können und wir sind hier um zu helfen! Wenn Ihre Zahlung fehlschlägt, erhalten Sie an der Kasse eine Benachrichtigung.
Hier ist, was du tun kannst:
For card payments
- Check your card details and ensure they are entered correctly, and that your card is valid.
- Make sure you have sufficient funds in your account.
- If the issue persists, try a different payment method.
When using NYM tokens
- Ensure your wallet is properly funded and that you have enough to cover network fees.
- Make sure you have enter the exact destination address, amount and signature / memo as shown on screen.
- If the issue persists, try a different payment method.
For other cryptocurrency payments
- If you underpaid: you can still pay the remaining amount using the same BTCPay address as displayed during checkout after the timer expires.
- If you overpaid: the remaining amount can be sent back to you automatically.
If you’re still having trouble, please reach out to Nym Support so we can assist you in resolving the issue.