Can I delete my NymVPN account?
No hay forma de borrar tu cuenta una vez creada. Pero no se preocupe, ¡realmente no es necesario! Tu información personal nunca se puede vincular con tu ID de cuenta anónima.
Cuando te registras, tu ID de cuenta, que actúa como clave pública, se crea en la cadena de bloques Nyx. Debido a la naturaleza inmutable de la tecnología blockchain, su ID de cuenta se registra permanentemente.
Deleting your NymVPN access
Aunque tu ID de cuenta NymVPN anónimo no puede ser eliminado, puedes eliminar tu acceso completando los siguientes pasos:
- Desvincule su dispositivo de NymVPN en la configuración de la aplicación
- Elimine la aplicación NymVPN de su dispositivo
- Elimine sus credenciales NymVPN o el código de acceso de su dispositivo (si se almacena por separado)
Una vez completados estos pasos, tu acceso a NymVPN será completamente revocado.
Am I at risk if I can’t delete my account?
Not at all. We do not store any personally identifiable information in relation to your NymVPN account. Even if a database breach were to occur, attackers would not find usable information to target specific users.
Here’s what we do store in our database for operational purposes:
- Anonymous account ID: it starts with n1 and allows you to connect through multiple device
- Device ID(s): are anonymized with no OS information, MAC address, IP address, or any traceable data, only a randomly generated moniker for each device connected with your accountID
Payment information
- Date and time of transaction
- Subscription details (purchases and refunds)
- Payment processor and currency used (e.g., Stripe, BTCPay, USD, CHF, BTC).
Can I request the deletion of my payment information?
In most cases we are unable to delete payment information due to legal obligations under Swiss law. Please read our Privacy Policy for NymVPN for more information.
Additionally, payment data may be stored by third parties such as your bank, credit card issuer, or third-party blockchains in the case of crypto transactions. In these cases, your data is beyond Nym’s control, so pay privately if possible!
Best practices to protect your financial privacy
Using privacy-focused cryptocurrency is the recommended method for safeguarding your payment history. Cryptos such as Monero, ZCash Shielded Addresses, and others encrypt sensitive details and metadata, ensuring transaction history remains private on the blockchain. Alternatively, you can also purchase NymVPN using cash, the most private payment technology ever created.
Once subscriptions are available, your NymVPN subscription generates a credential that is cryptographically unlinkable, meaning it cannot be traced back to you or your payment information.
NymVPN does not have a traditional “delete account” or “cancel” button. Instead, to remove your access:
- Desvincula tu dispositivo de NymVPN en la configuración de la aplicación.
- Elimina la aplicación NymVPN de tu dispositivo.
- Elimina tus credenciales o código de acceso de NymVPN de tu dispositivo (si están almacenados por separado).
Once you complete these steps, your access to NymVPN will be fully removed.