Why do I experience a "daemon not connected" error on Windows?

On Windows, NymVPN consists of two parts:

• The app (client) – the visual interface for accessing NymVPN;
• The daemon – responsible for network operations and connectivity.

1. Check if your Windows app is connected to the daemon

If you see a red dot in the top left of the NymVPN app or a “daemon not connected” message, it means the app and daemon are not connected, preventing network access.

2. Try uninstalling the Windows app

The easiest way to resolve this issue is to fully uninstall and reinstall the NymVPN app. Before doing so, ensure you have your 24-word access code/passphrase to reconnect your device.

Follow our Windows uninstall guide on How to uninstall NymVPN on Windows?

3. Start the daemon service manually

You can manually start the NymVPN daemon service by following these steps:
- Via the start menu open Services (services.msc)
- In the list find the 'NymVPN' service, right click the service and select Start or Restart
- Close the Services console