What is an access code?

The anonymous access code is a 24-word phrase that you generate when you create your NymVPN plan. This crucial security feature replaces the traditional email and password combination as the only way to access your NymVPN plan.

Why do I need an access code for NymVPN?

At Nym your privacy is important for us, we are committed to taking every measure to protect your data and ensure your online security. Using a 24-word access code for your NymVPN plan is one of the most secure and private ways to safeguard your access to NymVPN. 

Can I choose or change my access code?

For security and privacy reasons access codes cannot be chosen or changed once linked to your NymVPN plan. The access code is generated locally on your browser, so Nym does not store nor has access to any part of it. Please note, that this access code is specific to your NymVPN plan and is not shared with your Nym Wallet mnemonic.

Can I recover my account if I lose my access code?

Unfortunately, no. Because NymVPN does not store or manage access codes, we cannot assist you in recovering a lost code. This is why it’s important to store your access code safely. You can read more about this in our help article for “How do I recover my NymVPN plan if I lost my access code?”.

Why is this access code important?

The access code is the only way to access your NymVPN plan and it ensures that only you can access your plan.

How should I store my access code?

If you choose to store your access code digitally, consider using an encrypted password manager that you trust. Avoid saving it in email, cloud storage, or digital notes.

Never share your access code with anyone. The NymVPN team will never ask for your access code under any circumstances.