What are known issues with the current version of NymVPN? (March 2025)

Below is a list of known issues currently affecting NymVPN:

Network Issues

We are currently working on improving our NymVPN network services, but you may encounter the following issues: 

• "What's my IP Address" services show a different location than the one selected in NymVPN

Each NymVPN server's location is inferred based on its IP address by our IP geolocation system. The actual location may slightly differ from what is displayed in the app, but this is continuously being improved. You can visit our help article on "How is server location determined by NymVPN" to understand more about geolocation and how this works on NymVPN.

• When trying to connect to the same entry/exit gateway I receive the following error: "NymVPN won't use the same gateway for entry and exit. Reconnect or choose different locations."

To safeguard your privacy, NymVPN does not allow your traffic to be routed through the same entry and exit gateways. In locations with few gateways, the random gateway selection made by NymVPN may result in the same gateway being selected twice, which triggers this error message. Try reconnecting or selecting a different set of entry/exit locations.

• The connection can timeout after an extended period of time

If the connection drops after an extended period of time, please try to Connect again and/or select a different set of entry/exit locations. 

• NymVPN is causing high CPU/Battery usage

You may notice increased battery consumption and higher CPU usage when NymVPN is connected. Our team is aware of this and is actively working on optimizations to reduce battery and processing demands. Please note that the Anonymous mode (mixnet) consumes more data and resources, which may contribute to higher battery usage. 

• The Anonymous mode/Mixnet is slow

The Anonymous mode prioritizes privacy over speed, which makes it unsuitable for high-bandwidth and low-latency activities. 

• NymVPN cannot connect due to the error "Could not authenticate and start up the gateway connection - gateway returned an error response: provided request timestamp is in the future."

You need to sync your device's clock or make sure that you are using the correct timezone settings when attempting to connect to NymVPN.

Linux

• I can’t install the app on GNOME

The team is working on an improved standard Debian package.

• Daemon error when connecting / Red dot on the top left of the NymVPN app

This is due to the daemon not installing correctly. Please uninstall NymVPN manually and reinstall it after removing all its files.  You can visit our help article on How to uninstall NymVPN on any Linux distribution?

• Daemon not connected error when using Flatpak or AppImage on Fedora and similar distributions

The Flatpak and AppImage packages include only the client app. To use the app successfully, you must also install the daemon using one of the other available installation methods (such as from a .deb, .rpm, or system package). Without the daemon running, the app will not connect.

Flatpak users should also be aware of a known limitation: if the daemon is restarted while the app is still open, the app may not reconnect due to Flatpak’s sandboxing. Fully restarting the app will resolve this.

Windows

• Daemon error when connecting / Red dot on the top left of the NymVPN app

This is due to the daemon not installing correctly. Please uninstall NymVPN manually and reinstall it after removing all its files. You can visit our help article on Why do I experience a "daemon not connected" error on Windows?

• Windows protected your PC 

Microsoft Defender may flag the NymVPN installer as an unrecognized app for older versions of NymVPN. Nym is now signing stable NymVPN app versions, so the warning message should not appear anymore. Make sure to update your NymVPN to the latest version. If you still see the message, make sure you are using a stable version, or get in touch with Support. 

• When installing NymVPN on a Windows device the error "The code execution cannot proceed because VCRUNTIME140.dll was not found. Reinstalling the program may fix this problem." occurs

This error typically occurs because a necessary component, the VCRUNTIME140.dll file, is missing from your system.

You can read how to fix this error in our help article "How to fix VCRUNTIME140.dll error after installing NymVPN?"

If you encounter any errors or bugs not listed above, please submit a ticket by clicking the Get in Touch button and choosing the option that best describes your issue.