"zk-nym" エラーが発生した場合はどうすればいいですか?

NymVPNの使用中に発生する一般的なzk-nymエラーと、それらを解決する手順があります。

"Failed to request zk-nym for device. You have used your fair usage for this month."

Reason:
You may not have an active NymVPN subscription, or your current subscription has expired.

Solution:
Visit https://nym.com/pricing to renew your plan. If you believe this is a mistake and your subscription should still be active, please contact support.

"Requesting zk-nym failed / RequestZkNymError [ kind: MissingBlindedShares"

Reason:
This may happen if your device fails to retrieve anonymous credentials due to a configuration issue or subscription problem.

Solution:

1. Ensure you have the latest version of the apps installed.
2. If you have an active NymVPN subscription:
   1. Make sure you have your 24-word anonymous Access Code at hand;
   2. NymVPNアプリで⚙️(format@@0メニュー)に移動し、画面の下部にある「ログアウト」をタップします。
   3. Tap the `Connect` button and enter your Access Code again when prompted.
3. If you don't have an active subscription:
   1. Head to https://nym.com/pricing to buy a new NymVPN plan;
   2. When prompted, link all your devices by entering your newly generated Access Code in the NymVPN apps.

これでなおらなかった場合は、 までお問い合わせください。