No. Your 24-word access code is the only key to your NymVPN account, and you shouldn't share it with anyone, including Nym Support. Anyone who has it can take full control of your account and subscription, and by design Nym can't lock them out.
Why it can't be shared
The access code isn't a password, it's the private cryptographic key to your account, the same idea as a crypto wallet seed phrase: whoever holds the words can sign as you. There's no reset, no password change, and no one at Nym who can override it. That's what makes your access genuinely decentralized, and it's why keeping it secret is on you.
What goes wrong if you share it
- Lost access. Whoever has it can log in, use your device slots, even sign your devices out.
- Device-limit clashes. An account allows up to 10 active devices; if your code is on others' devices, you may not be able to add your own.
- Broken anonymity. At the account layer there's no way to tell "you" from "someone with your code," so their activity is indistinguishable from yours.
Watch out for
- Family or a partner wanting in. Start a separate account for them. Your plan covers 10 of your devices, not 10 accounts.
- "Support" asking for your code. We never will. If anyone asks, it's phishing.
- A login prompt from an email link. Only ever enter your code in the official app or at nym.com/account/login, never via a link.
Contacting support without sharing it
Use your Support ID (in your account dashboard) or your account ID (the n1... string), never your 24 words.
If you think it's been exposed
You can't rotate a code in place, because the code is the account. Create a new account at nym.com/account/login, save the new code, then contact Nym Support with proof of your original payment and the new account ID, and we'll move your subscription. Full detail: How do I recover my NymVPN account if I lost my 24-word access code?