No. Your 24-word access code is the only key to your NymVPN account, and you should not share it with anyone, including Nym Support. Anyone who has your 24 words can take full control of your account and your subscription. By design, Nym cannot intervene to lock out someone who has your code.
Why the 24-word access code is unshareable
The access code is not a password. It is the private cryptographic key to your account. The math is the same as a cryptocurrency wallet seed phrase: whoever holds the words can sign as you. There is no "reset," no "change password," and no human at Nym who can override that authority.
This design exists for your privacy. Because the access code stays on your device and Nym never sees it, your account access is genuinely decentralized. The trade-off is that you become responsible for keeping it secret.
What can go wrong if you share it
- Loss of subscription access. Whoever you share with can log in, use your devices' slots, and even sign out other devices.
- Device-limit hits. Each NymVPN account allows up to 10 active devices. If your code is on other people's devices, you may not be able to add your own.
- Anonymity break. If a third party uses NymVPN with your access code, their activity is now indistinguishable from yours at the account level. The privacy guarantees of the network protect everyone connecting through it, but at the account layer there is no way to separate "you" from "someone who has your code."
Common situations to watch for
- Family or partner asks to use your account. Better to start a new account for them, or share a different device-management approach. NymVPN's subscription covers up to 10 of your devices, not 10 separate accounts.
- Support asks for your access code. They never will. Nym Support cannot recover lost codes and never requests them. If anyone asks, it's phishing.
- A login screen asks for your code via a link in an email. Always enter your code only in the official NymVPN app or at nym.com/account/login. Never via a link from email or chat.
How to contact support without sharing your code
For account-related issues, use your Support ID instead of your access code. Find it in your NymVPN account dashboard. The Support ID identifies your account to us without giving away the key to it.
For everything else, contact Nym Support with your account ID (the n1... string) plus a description of your issue. Never include your 24-word code.
If you think your access code has been exposed
There is no way to "rotate" a 24-word access code in place because the code is the account. The recovery path is to:
- Create a new NymVPN account at nym.com/account/login and save the new 24-word code safely.
- Contact Nym Support with proof of payment for your original subscription and your new account ID. We'll transfer your subscription to the new account.
Full detail in How do I recover my NymVPN account if I lost my 24-word access code?
How to store your access code safely
- Use a password manager that supports secure notes.
- Keep at least two backups in separate secure locations.
- Avoid unencrypted storage (plain text files, screenshots, unsecured cloud notes).
- Never share it with anyone, including Nym Support. Watch out for phishing.