What to do if I get a "zk-nym" error?

Here are some common zk-nym errors you may encounter while using NymVPN, along with steps to resolve them.

Possible errors

• "Failed to request zk-nym for device. You have used your fair usage for this month."
• "Requesting zk-nym failed / RequestZkNymError [ kind: MissingBlindedShares"
• ...

What to do about these errors?

This can occur for users with early alpha or beta NymVPN accounts. How to fix it?

• Ensure you have the latest version of the apps installed;
• In your NymVPN apps, go to ⚙️ (Settings menu), and tap `Log out` at the very bottom of the screen;
• Create a new account (you will get 30 days for free) and save your new 24-word Access Code passphrase;
• Re-link all your NymVPN apps by entering your new Access Code;

If you continue experiencing issues, please reach out for further assistance.